Protect Your Account:

Latest Credit Union Scam, Explained.

Guadalupe Credit Union has been notified of an ongoing nationwide scam that is actively targeting credit union members—including some in New Mexico—through fake texts, emails, and phone calls. This fraud campaign is designed to trick members into providing sensitive personal and financial information.

In many cases, the scammers:

• Send fake alerts about suspicious account activity
• Use spoofed phone numbers to impersonate credit union staff
• Request login credentials, one-time passcodes, or card information
• Claim your account has been locked or compromised

Please remember: Guadalupe Credit Union will never call, text, or email you asking for your online banking password, full card number, or PIN.

How to Stay Safe

If you receive a suspicious message or phone call:

• Do not respond, click links, or share any information
• Hang up immediately if the call feels suspicious
• Contact us directly at 505-982-8942 to confirm any activity
• Use your GCU Mobile App or Online Banking to monitor your accounts regularly
• Report scams to the Federal Trade Commission at reportfraud.ftc.gov

How to Identify Legitimate Messages from GCU

GCU may send account alerts, but we will never:

• Ask for your online banking password or full debit/credit card number
• Ask you to transfer money for verification purposes
• Threaten to close your account if you don’t respond

If you are ever in doubt, pause and contact us directly.

If You Already Responded

If you believe you may have provided information to a scammer, take the following steps immediately:

• Call us right away so we can secure your accounts
• Change your online banking password
• Monitor your accounts closely for unauthorized transactions
• Place a fraud alert on your credit report with a credit bureau

Your safety and financial well-being are our top priorities. Please stay vigilant, and don’t hesitate to reach out to us with questions or concerns.